Why it matters
Nubank serves 135 million customers, so an AI agent that mishandles a support conversation fails at scale. The talk opens with the result: five agents in production, higher customer satisfaction, and roughly 20 times faster shipping.
My takeaway: SimulationMaxxing: How we ship agents 20× faster — Aman Gupta (Nubank) + Shreya Rajpal (Snowglobe) is an agent-security signal. The practical read is that autonomy, memory, tool permissions, and third-party integrations are the control surface that needs threat modeling and monitoring.