AI Engineer · September 15, 2026

"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow

video AI Engineering Model Evaluation Prompt Engineering

"My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow video thumbnail

Why it matters

Midam Kim spells her first name for a voice agent, letter by letter. The bot reads it back with an N on the end. She corrects it. The bot replies thank you for your correction, then says her name wrong anyway, because its pronunciation rules are English and her name is not.

My takeaway: "My name is... my name is...": A Linguistic Map for Voice Agents — Midam Kim, ServiceNow is an agent-security signal. The practical read is that autonomy, memory, tool permissions, and third-party integrations are the control surface that needs threat modeling and monitoring.

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