Why it matters
Intercom hit 2x engineering throughput in under a year. Not by prompting better. By treating Claude Code like a new hire: onboarding it to a Rails monolith built over 15 years, writing skills for every recurring task, connecting it to production systems and internal tooling, and going all in on one platform instead of
My takeaway: Intercom hit 2x engineering throughput in under a year. Not by prompting better. By treating Claude Code like a new hire: onboarding it to a Rails monolith built over 15 years, writing skills for every recurring task, connecting it to production systems and internal tooling, and going all in on one platform instead of