Why it matters
PFF ran a three-month case study: two engineers against a team of ten, same codebase, same customers. The two shipped five times a day. The ten shipped once every five days. Output measured by ticket complexity came out at 10x. Customer satisfaction went up, not down. Mike Spitz, their CTO, started with one reframe: st
My takeaway: PFF ran a three-month case study: two engineers against a team of ten, same codebase, same customers. The two shipped five times a day. The ten shipped once every five days. Output measured by ticket complexity came out at 10x. Customer satisfaction went up, not down. Mike Spitz, their CTO, started with one reframe: st